Case Study Archives | HatchWorks

Integrated Care Solutions

HatchWorks — Tue, 25 Jan 2022 16:27:30 +0000

Integrated Care Solutions
Partners With HatchWorks to
Bring Complex Patient-Centered
Custom Platform to Life

In 2018, National HealthCare Team (NHT) saw an opportunity to create a new business—one that could provide flexible episode post-acute care management to improve patient outcomes such as reducing readmissions and length of stay in care facilities. As they built out the business model for the soon-to-launch Integrated Care Solutions (ICS), the NHT executive team determined that the new company’s services could be targeted to health systems and provider groups.

The business challenge was that, within a post-acute episode, a patient can move around from facility to facility—making it difficult to track patients and manage their care through each transition. At the time, there was nothing commercially available scale solutions that ICS could buy to effectively support their business, let alone the specific workflow that had to happen for them to be successful. Moreover, their main business was nursing care—not software—so they did not have the expertise in-house to create the type of solution they needed.

In this case study, learn how ICS partnered with HatchWorks to build a product based on ICS defined clinical workflows, Integrated Care Solutions successfully developed Care+. This highly functional, automated, integrated and customized tool assists ICS in providing population health patient care management and transition management, while also supporting programs such as Medicare BPCI Advanced.

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Diebold Nixdorf Case Study

HatchWorks — Fri, 03 Dec 2021 19:00:39 +0000

Diebold Nixdorf: Modernizing a Legacy Marketing Application

In 2020, Diebold Nixdorf initiated an enterprise wide customer service transformation. As part of this initiative, focus was placed on redesigning a legacy ATM marketing application that was widely used by customers and also received many requests for updates and improvements.

In this case study, learn how Diebold Nixdorf partnered with HatchWorks for its software redesign and modernization expertise. In working towards developing the new solution, HatchWorks began its strategy development by conducting customer research to understand user needs and processes.

From there, HatchWorks’ designers created updated process flows and wireframes of potential screens for the reimagined product, helping simplify the steps from a functionality and technical standpoint to enable customers to easily create marketing campaigns.

The new design also had to work within hardware confines such as ATM screen size, as well as ensure integration with other legacy systems. Customers who volunteered to test the new design shared extremely positive feedback, with the average usability score at more than 83%, compared to 31% for the existing ATM marketing solution.

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SpringHills

HatchWorks — Wed, 04 Aug 2021 15:11:31 +0000

Spring Hills: Improving Task Management and Reporting with a Population Health Software Platform

A company focused on compassionate senior care. An internal population health management system that could not scale with the business. A need for a less cumbersome all-in-one solution to help manage daily workloads, automate staff tasks, manage patient data, and improve reporting and metrics monitoring—as well as evolve with the company over time.

In this case study, learn how Spring Hills partnered with HatchWorks to benefit from a scalable custom automated solution that streamlined task management, increased staff productivity, greatly improved the company’s ability to run reports—and easily integrates with third-party technology for continuous system enhancements.

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