case study Archives | HatchWorks Your US-based Nearshore software development partner Fri, 24 Nov 2023 18:05:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://hatchworks.com/wp-content/uploads/2021/04/hatchworks-favicon-150x150.png case study Archives | HatchWorks 32 32 Revolutionizing Compliance Document Reviews with Machine Learning https://hatchworks.com/case-studies/revolutionizing-compliance-document-reviews-with-machine-learning/ Wed, 25 Oct 2023 18:33:49 +0000 https://hatchworks.com/?page_id=30159 Cybersecurity Consulting

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Cybersecurity Consultancy

Revolutionizing Compliance Document Reviews with Machine Learning

  • Machine Learning Compliance
  • AI-driven initiative
  • Prototype development
  • PCI-DSS standard
  • Embedding model

HATCHWORKS TEAM

Product Strategist, Senior Machine Learning Engineer, Senior Data Engineer

Overview

HatchWorks was engaged by a leading cybersecurity consultancy on a six-week strategic initiative to develop a prototype machine learning service. This service, leveraging the client’s data, was designed to predict the compliance status of a document. Once fully realized, this service promises to significantly reduce the time consultants invest in manually assessing customer compliance documents.

The Challenge

For the client, the manual review of customer compliance documentation was a significant bottleneck. Employing a vast team of consultants for this seemingly straightforward task of determining document compliance was not only resource-intensive but also fraught with inconsistencies and subjective interpretations.

The client faced challenges in:

Streamlining workflows for consistency.

Upholding quality standards.

Keeping consultants engaged and motivated.

Recognizing the potential of machine learning to address this challenge, and given their lack of in-house capabilities, the client sought HatchWorks’ expertise to help develop such a solution.

The Process

HatchWorks embarked on a six-week journey with a clear goal: to validate the feasibility of the envisioned service. The client’s role was pivotal in providing structured datasets from past projects to train the ML model.

Once the data was procured, it underwent a cleansing process and was structured for model training. Compliance requirements, specifically from the PCI-DSS standard, were ingested and transformed into optimized queries.

These queries enabled an embedding model to sift through vast documentation, extracting relevant contexts. This context was then processed by a fine-tuned language model, which determined compliance based on historical data. Throughout this process, HatchWorks maintained a collaborative approach, engaging with client stakeholders in virtual sessions. These sessions ensured data quality, model accuracy, and alignment with stakeholder needs, setting the stage for future projects.

The Outcome

By the project’s end, the language model showcased its capability to assess compliance documentation, pinpointing specific text references. Achieving this within six weeks underscored the potential of such a service.

The model’s performance, with 80% accuracy against test data, surpassed the initial 50% benchmark set by stakeholders. This success not only validated the project’s feasibility but also highlighted areas for future improvement, especially with more data.

“It has been a pleasure working with HatchWorks for almost two years now. They work seamlessly with my team, have overlapping time zones for efficient Agile development, and have a governance model to ensure success.

HatchWorks has become our partner for several successful ongoing projects.

I like their US-based Headquarters, and quality delivery teams working in Latin America. I plan to continue working with HatchWorks for our mutual journey and partnership.”

-Chief Technology Officer @ Cybersecurity Consultancy

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]]> Integrated Care Solutions https://hatchworks.com/resource/case-study/integrated-care-solutions/ Tue, 25 Jan 2022 16:27:30 +0000 https://hatchworks.com/?p=23565 Integrated Care Solutions Partners With HatchWorks to Bring Complex Patient-Centered Custom Platform to Life In 2018, National HealthCare Team (NHT) saw an opportunity to create a new business—one that could provide flexible episode post-acute care management to improve patient outcomes such as reducing readmissions and length of stay in care facilities. As they built out […]

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Integrated Care Solutions
Partners With HatchWorks to
Bring Complex Patient-Centered
Custom Platform to Life

In 2018, National HealthCare Team (NHT) saw an opportunity to create a new business—one that could provide flexible episode post-acute care management to improve patient outcomes such as reducing readmissions and length of stay in care facilities. As they built out the business model for the soon-to-launch Integrated Care Solutions (ICS), the NHT executive team determined that the new company’s services could be targeted to health systems and provider groups.

The business challenge was that, within a post-acute episode, a patient can move around from facility to facility—making it difficult to track patients and manage their care through each transition. At the time, there was nothing commercially available scale solutions that ICS could buy to effectively support their business, let alone the specific workflow that had to happen for them to be successful. Moreover, their main business was nursing care—not software—so they did not have the expertise in-house to create the type of solution they needed.

In this case study, learn how ICS partnered with HatchWorks to build a product based on ICS defined clinical workflows, Integrated Care Solutions successfully developed Care+. This highly functional, automated, integrated and customized tool assists ICS in providing population health patient care management and transition management, while also supporting programs such as Medicare BPCI Advanced.
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]]> Diebold Nixdorf Case Study https://hatchworks.com/resource/case-study/diebold-nixdorf-modernizing-a-legacy-marketing-application/ Fri, 03 Dec 2021 19:00:39 +0000 https://hatchworks.com/?p=23534 Diebold Nixdorf: Modernizing a Legacy Marketing Application In 2020, Diebold Nixdorf initiated an enterprise wide customer service transformation. As part of this initiative, focus was placed on redesigning a legacy ATM marketing application that was widely used by customers and also received many requests for updates and improvements. In this case study, learn how Diebold […]

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Diebold Nixdorf: Modernizing a Legacy Marketing Application

In 2020, Diebold Nixdorf initiated an enterprise wide customer service transformation. As part of this initiative, focus was placed on redesigning a legacy ATM marketing application that was widely used by customers and also received many requests for updates and improvements.

In this case study, learn how Diebold Nixdorf partnered with HatchWorks for its software redesign and modernization expertise. In working towards developing the new solution, HatchWorks began its strategy development by conducting customer research to understand user needs and processes.

From there, HatchWorks’ designers created updated process flows and wireframes of potential screens for the reimagined product, helping simplify the steps from a functionality and technical standpoint to enable customers to easily create marketing campaigns.

The new design also had to work within hardware confines such as ATM screen size, as well as ensure integration with other legacy systems. Customers who volunteered to test the new design shared extremely positive feedback, with the average usability score at more than 83%, compared to 31% for the existing ATM marketing solution.

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]]> HatchWorks Helps Startup Evolve into a Fintech Healthcare Provider Success Story https://hatchworks.com/case-studies/fintech-healthcare-provider-saas-solution/ Fri, 19 Nov 2021 19:02:00 +0000 https://hatchworks.com/?p=23511 HatchWorks Helps Startup Evolve into a Fintech Healthcare Provider Success Story In 2017, a US-based healthcare services and consulting firm decided to create a new revenue stream—one that would fill a significant gap in the industry, help customers benchmark and better understand their post-acute Medicare revenues, and enable them to create a spin-off company. They […]

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HatchWorks Helps Startup Evolve into a Fintech Healthcare Provider Success Story

In 2017, a US-based healthcare services and consulting firm decided to create a new revenue stream—one that would fill a significant gap in the industry, help customers benchmark and better understand their post-acute Medicare revenues, and enable them to create a spin-off company.

They desired a technology platform sold as a subscription service to healthcare providers, which would perform process automation and customized analytics reporting—and, in turn, help healthcare providers improve their financial and market position via the analytics offered.

In this case study, learn how a partner with HatchWorks to create a platform that facilitates the collection, processing and storage of key patient data from healthcare facilities; and enables the reporting of key metrics to these facilities as well as corporations, insurers and health systems. Customers can directly enroll to the platform and make payments, as the system integrates with Stripe for payment processing.

Within a few short years following launch, the spin-off company has experienced rapid growth—and is now an undisputed leader in their field in analytics for the market they service.

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]]> Propelling Digital Transformation Forward With Nearshore Engineering Experts https://hatchworks.com/fintech-healthcare-provider-saas-solution-2/ Thu, 09 Sep 2021 14:20:59 +0000 https://hatchworks.com/?p=22943 Propelling Digital Transformation Forward With Nearshore Engineering Experts A multi-year digital transformation journey. A need for additional engineering expertise to quickly support and maintain systems throughout the overhaul of their entire technology stack. And a desire for an integrated consulting experience enabling significant cost savings. In this case study, learn how this North American staffing […]

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Propelling Digital Transformation Forward With Nearshore Engineering Experts

A multi-year digital transformation journey. A need for additional engineering expertise to quickly support and maintain systems throughout the overhaul of their entire technology stack. And a desire for an integrated consulting experience enabling significant cost savings.

In this case study, learn how this North American staffing firm benefited from HatchWorks’ Integrated Nearshore Software Development offering—quickly tripling the size and strength of the firm’s engineering team to propel its digital transformation forward, at a third of the price for similar onshore expertise.

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]]> SpringHills https://hatchworks.com/resource/case-study/springhills/ Wed, 04 Aug 2021 15:11:31 +0000 https://hatchworks.com/?p=22533 Spring Hills: Improving Task Management and Reporting with a Population Health Software Platform A company focused on compassionate senior care. An internal population health management system that could not scale with the business. A need for a less cumbersome all-in-one solution to help manage daily workloads, automate staff tasks, manage patient data, and improve reporting […]

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Spring Hills: Improving Task Management and Reporting with a Population Health Software Platform

A company focused on compassionate senior care. An internal population health management system that could not scale with the business. A need for a less cumbersome all-in-one solution to help manage daily workloads, automate staff tasks, manage patient data, and improve reporting and metrics monitoring—as well as evolve with the company over time.

In this case study, learn how Spring Hills partnered with HatchWorks to benefit from a scalable custom automated solution that streamlined task management, increased staff productivity, greatly improved the company’s ability to run reports—and easily integrates with third-party technology for continuous system enhancements.

Download Case Study

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]]> Scaling Financial Health with a Shift to Digital Sales and Automation https://hatchworks.com/case-studies/wealthability/ Fri, 30 Jul 2021 15:50:30 +0000 https://hatchworks.com/?p=22453 WealthAbility

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WealthAbility: Scaling Financial Health with a Shift to Digital Sales and Automation

A wealth management and tax strategy organization. A cumbersome manual system affecting the accuracy and quality consistency of report calculations and projections. A growing need for automation, driven by customer complaints and requests for refunds.

In this case study, read how WealthAbility hired HatchWorks to develop the Prospect Conversion Tool (PCT): a modern, cloud-based web application to equip its sales team with digital tools to enhance automation, improve systematic logic, and enforce reporting best practices and checkpoints.

WealthAbility Case Study
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